We want you to be happy with what you bought. If you are not, you have 30 days from delivery to change your mind, which is longer than the law requires. If something is faulty or not as described, you have separate rights that last a good deal longer.
Nothing on this page affects your legal rights.
Last updated: 14 September 2026
If you change your mind
Email us at info@assisi.style within 30 days of delivery, quoting your order number, and tell us you would like to return your item. You then have 14 days from telling us to post it back.
You are welcome to open the box and handle the item as you would in a shop, to check what it is and whether it suits you. If it comes back showing more than that, for example worn, marked or with the gift box damaged, we may reduce your refund to reflect the loss in value. We will always tell you why before we do.
You pay the cost of posting the item back to us. We recommend a tracked service, because until it reaches us it is still your parcel.
Your legal right to cancel
Separately from our 30 day policy, UK consumers have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel an online order within 14 days of receiving it, without giving a reason. Consumers in the EU, including Germany, have an equivalent right of withdrawal.
If you cancel within that 14 day window, your refund includes the standard outbound delivery charge you paid, if any. UK delivery is free, so in most cases there is nothing extra to refund.
Between day 15 and day 30 you are using our own goodwill policy, which refunds the price of the goods but not delivery charges.
If your item is faulty or not as described
Under the Consumer Rights Act 2015, what we sell must be of satisfactory quality, fit for purpose and as described. If it is not:
- within 30 days of delivery you can reject it and get a full refund;
- after 30 days and within six months you can ask for a repair or replacement, and if that does not put it right you can claim a refund, which may be reduced to reflect the use you have had;
- after six months the same rights apply, although you may be asked to show the fault was there when the item was delivered.
We pay the return postage on faulty or misdescribed items. Email us and we will tell you how to send it back.
One thing worth saying: cork and cactus leather are natural materials, so variation in grain, tone and marking is normal and is not a fault. No two pieces are the same, which is rather the point of them.
Where to send returns
Please email us first so we know to expect it. Returns go to:
YEM UK LTD, 160 Reynard Way, Northampton, NN2 8QY, United Kingdom
If you are returning from outside the UK, mark the parcel clearly as returned goods. Any import charge raised on a return that is not marked correctly may be deducted from your refund. Duties you paid on the original delivery are usually reclaimable from your own customs authority rather than from us.
Refunds
We will email you when your return arrives, and again when the refund has been issued. Refunds are made to the original payment method within 14 days of us receiving the item back, and usually a good deal sooner.
If your bank has not shown it after a few working days, check with them before contacting us, since card refunds can sit in processing at their end. If it still has not appeared, email info@assisi.style and we will chase it.
Sale items, gifts and gift cards
Sale items can be returned on the same terms as anything else, refunded at the price you actually paid.
If an item was bought as a gift and sent directly to you, we can issue the value as store credit, valid for 12 months. If it was sent to the buyer to pass on, the refund goes back to whoever paid, and they will know about the return.
Gift cards cannot be returned or refunded.
Exchanges
The quickest way to swap an item is to return it for a refund and place a new order. If the item is faulty and you would rather have the same thing again, email us and we will replace it.
Need help?
Email info@assisi.style and a real person will answer. If we cannot sort something out between us, you can take it up with your local trading standards service, or your national consumer body if you are in the EU.
Our full Terms and Conditions sit alongside this page.